BEFORE YOU BOOK

We're thrilled that you're planning a trip to TOURISTS. Here are some things to keep in mind as you get ready to book. This is a living document and will be updated as the situation changes.

To ensure the highest standard of safety for our guests, employees, and community, and to comply with reopening regulations from the Commonwealth of Massachusetts, we have instituted these specific protocols:

• All indoor common spaces, including the Lodge and The Airport Rooms, are closed to guests. We welcome you to enjoy our abundant outdoor spaces. Open-air common areas have been arranged to ensure a minimum of 6-foot spacing between tables and seating areas. Additionally, each guest room has its own outdoor deck. 

• All areas of the hotel are thoroughly cleaned and sanitized using EPA and CDC-approved disinfectants and cleaning methods. High-touch surfaces throughout the hotel are fastidiously sanitized.

• The ventilation in our guest rooms is key. Our state-of-the-art HVAC system replaces the air in your room every hour - straight from the outdoors. There is no shared duct work linking your room to anyone else’s.

• To allow for deep cleaning and sanitization, your room will be unoccupied by guests for 72-hours prior to your arrival. 

• We are required to keep records for contact tracing so, at this time, only registered overnight guests are allowed on the hotel property.

• For more details on specific rules and protocols related to COVID-19 that you will experience during your stay, please read the PREP FOR ARRIVAL section of this site.

In our initial re-opening period, the hotel will be open Thursday-Sunday nights, with a minimum stay of three nights. 

For reservations or inquiries, call/text 413.347.4995 or CLICK HERE to book online.

At this time, we have adjusted our cancellation policy to offer you more flexibility. Your reservation may be cancelled up to 48-hours before date of arrival. Any reservations cancelled within 48-hours of arrival date will be charged for the full stay. 

In our initial phase of reopening, we'll be offering breakfast, coffee & espresso drinks, savory snacks, and a full selection of cocktails, wine, and beer. Please patronize local restaurants, but remember that reservations are required at most, hours may be different, etc.  Definitely call ahead.

Additional guidance is available in the WHILE YOU’RE HERE section. 

We are working diligently to open our pool for the season, but there are new requirements to be met. 

We will offer reserved 2-hour slots for the pool. Hours of operation will be 10AM-8PM.  In compliance with state regulations, we are limited to 18 people in the pool area at a time. We will make every effort to assure at least one pool session during your stay. Pool reservations may be made once you have booked your stay by emailing the Front Desk at  stay@touristswelcome.com.  

Local businesses and institutions are in various phases of reopening. If you’ve got your heart set on experiencing something in the Berkshires beyond the TOURISTS property, we encourage you to directly confirm that it's open and operating before booking your stay with us.