BEFORE YOU BOOK

We're thrilled that you're planning a trip to TOURISTS. Here are some things to keep in mind as you get ready to book. 

At TOURISTS, we ensure the highest standard of safety for our guests, employees, and community.

Following recommendations from the CDC, we require that guests and staff wear masks when indoors in our common spaces. 

Starting November 1st, all vaccine-eligible guests will be required to show proof of vaccination in our indoor common spaces, including the Lodge and The Airport Rooms’ Main Dining Room. We do accept photos of your vaccination card or the NY State Excelsior pass.

Those not eligible for the vaccine will be required to show a negative COVID test administered not more than 72 hours prior to arrival. 

TOURISTS offers abundant outdoor spaces for our guests to explore. Open-air common areas have been arranged to ensure a minimum of 6-foot spacing between tables and seating areas. Additionally, each guest room has its own outdoor deck. 

The ventilation in our guest rooms is key. Our state-of-the-art HVAC system replaces the air in your room every hour - straight from the outdoors. There is no shared duct work linking your room to anyone else’s.

From September 13 through October 31, we are open Wednesday-Sunday nights. 

November through April, we welcome guests Wednesday-Saturday nights. We are open 7-days during holiday weeks (December 23-January 1, February 9-19, and April 13-23). 

A three-night stay is required for most weekends. A two-night minimum is in place at all other times.

For reservations or inquiries, call/text 413.347.4995 or CLICK HERE to book online.

At this time, we have adjusted our cancellation policy to offer you more flexibility. Your reservation may be cancelled up to 72-hours before check-in. Any reservations cancelled within 72-hours of arrival  will be charged for the first night's room and tax. 

We welcome dogs at the hotel. Our furry friend fee is $40 per pet, per night. Limit 2 dogs per room. Please note that we are unable to host cats and other pets in our guest rooms.

We offer a full breakfast, which can be enjoyed on our deck, weather permitting, or in the comfort of your room. An all-day snack menu serves the deck and pool area of the hotel from 12-9pm. 

Coffee & espresso drinks and a full selection of cocktails, wine, and beer can  be ordered via text or at the lodge. 

Our on-site restaurant, The Airport Rooms, offers dinner in the main dining room (proof of vaccination required), private dining upstairs, and small bites by the fire on Thursday-Saturday nights. Advance reservations are recommended and can be made HERE.

Please patronize local restaurants, but remember that reservations are required at most, hours may be different, etc. Definitely call ahead.

Our saltwater pool is open seasonally between Memorial Day and Labor Day weekends. In your confirmation email, you will receive a private link to reserve your pool loungers in advance. 

Each reservation lasts for 2 hours and includes: 1-4 pool loungers, an umbrella, a side table for eats and drinks, and the friendly service of our TOURISTS staff. 

Guests can make one pool lounger reservation for every night they stay at TOURISTS. Reservations are available from 9:30am-9:30pm Wednesdays-Mondays and 12pm-9:30pm on Tuesdays. 

Walk-ins are welcome in the pool.

Our staff will only enter your room upon request. Housekeeping will happily bring you anything you may need, or we can arrange stayover service for you.

We want to be prepared to welcome you and make your stay awesome. Before you arrive, we’ll send you a link to our GET TO KNOW YOU form so we can personalize your visit - booking a private excursion with our Art & Adventure Coordinator, placing any amenities in your room before your arrival, sending ticketing info for local museums, etc.

If you need a mini-fridge, daybed, pack-n-play or anything specific placed in your room, please let us know before you arrive. Quantities of certain items are limited.

Want to add a special amenity to your room upon arrival? Check out our SHOP for a curated selection of in-room gifts -- local beer packages, champagne, charcuterie boards, the works.