We want to make your arrival and stay seamless and relaxing. Please familiarize yourself with the policies and protocols below.
If you are feeling unwell, please contact us immediately to cancel/re-book your trip. We have temporarily adjusted our cancellation policy to allow for changes up to 48 hours prior to your check-in date. Any reservations cancelled within 48-hours of arrival date will be charged for the full stay.
We want to be prepared to welcome you and make your stay awesome. In your confirmation email, we’ll send you a link to our GET TO KNOW YOU form so we can personalize your visit - booking a private excursion with our Art & Adventure Coordinator, placing any amenities in your room before your arrival, reserving pool time in season, etc.
If you need a mini-fridge, daybed, hairdryer, pack-n-play or anything specific placed in your room, please let us know before you arrive. Quantities of certain items are limited.
Want to add a special amenity to your room upon arrival? Check out our SHOP for a curated selection of in-room gifts, including local beer packages, champagne, charcuterie boards, and more.
At 7AM on the morning of your arrival, you’ll receive an email from us with a check-in link. Please check-in online prior to your arrival and let us know what time to expect you.
After you complete the online check-in process, you’ll receive a text with instructions for contactless key pick-up and a map to your room. Make sure we have your correct mobile phone # on your reservation and GET TO KNOW YOU form.
Our staff will not enter your room at any time during your stay, except by special request. We are not currently offering stay-over service, but housekeeping will happily bring you anything you may need.
It is strictly required by the Commonwealth of Massachusetts that everyone (guests and staff) wear face coverings while on the TOURISTS hotel property, unless you’re in your own room or dining at a designated outdoor table.
If you forget to bring a mask, we have TOURISTS bandanas available for purchase.
We will be offering outdoor yoga classes, weather permitting. Please bring your own yoga mat, or purchase one at our Front Desk. Communal props will not be available. To maintain social distancing, space is limited to nine participants. Please wear a face-covering when unable to maintain 6-feet distance.
Reservations and waivers are required; check out our EXPERIENCES LISTING for more info.
Area restaurants, museums, retail shops, state parks, and attractions are operating in compliance with state requirements and may have limited capacities, hours, and offerings. Please make your plans accordingly.
Feel free to contact the Front Desk - email@example.com - with questions.