We want to make your arrival and stay seamless and relaxing. Please familiarize yourself with the policies and protocols below.
If you are feeling unwell, please contact us immediately to cancel/re-book your trip. We have temporarily adjusted our cancellation policy to allow for changes up to 48 hours prior to your check-in date. Any reservations cancelled within 48-hours of arrival date will be charged for the full stay.
We want to be prepared to welcome you and make your stay awesome. In your confirmation email, we’ll send you a link to our GET TO KNOW YOU form so we can personalize your visit - booking a private excursion with our Art & Adventure Coordinator, placing any amenities in your room before your arrival, reserving pool time in season, etc.
If you need a mini-fridge, daybed, pack-n-play or anything specific placed in your room, please let us know before you arrive. Quantities of certain items are limited.
Want to add a special amenity to your room upon arrival? Check out our SHOP for a curated selection of in-room gifts, including local beer packages, champagne, charcuterie boards, and more.
At 7AM on the morning of your arrival, you’ll receive an email from us with a check-in link. Please check-in online prior to your arrival and let us know what time to expect you.
After you complete the online check-in process, you’ll receive a text with instructions for contactless key pick-up and a map to your room. Make sure we have your correct mobile phone # on your reservation and GET TO KNOW YOU form.
Our staff will not enter your room at any time during your stay, except by special request. We are not currently offering stay-over service, but housekeeping will happily bring you anything you may need.
It is strictly required by the Commonwealth of Massachusetts that everyone (guests and staff) wear face coverings while on the TOURISTS hotel property, unless you’re in your own room or dining at a designated outdoor table.
If you forget to bring a mask, we have TOURISTS bandanas available for purchase.
Get the most of your trip to North Adams by signing up for an EXPERIENCE with our trained guides and instructors. Follow the link above and select your dates of stay at the top of the page to see what's on tap during your visit.
Have more questions about getting out in the Berkshires? Our full-time Art & Adventure Coordinator, Tracy would be delighted to give you the inside scoop: firstname.lastname@example.org
We love the outdoors all year round, and we’re planning activities to keep you outside all season. We have a saying in New England -- there’s no such thing as bad weather, just bad equipment. Here are our seasoned tips for how to pack for the weather and get the most of your experience:
Dress in Layers: Start with base layers made of wool or synthetic fabric. These fabrics keep you warm even if you get wet or sweat. Next is an insulation layer. This could be yoga pants, fleece pants and sweaters, down vests or jackets. Finally, top it off with a wind blocking or water resistant shell.
Bring a Backpack: Since you want to be ready to shed layers as your activity level changes, a backpack is key in the winter. We have some available to borrow.
Accessories are Essential: Socks can make all the difference to your comfort. It’s best to avoid cotton socks. Gloves, hats, and neck gaiters are great for temperature regulation. Hiking boots that go over the ankle and insulated boots are best this time of year. We have microspikes for guided hikes to improve traction when the trails get icey, but it’s best to avoid sneakers and flat bottomed shoes.
Our local ski areas are working hard to create safe and fun skiing experiences this winter. Area mountains are limiting ticket sales to ensure social distancing, so if you plan to ski--especially on holidays or Saturdays--we highly recommend making reservations as early as possible. (Keep in mind: Thursdays, Fridays and Sundays are usually less busy.) Here are the links to our local mountains, where you can find more info and reserve your ticket:
Area restaurants, museums, retail shops, state parks, and attractions are operating in compliance with state requirements and may have limited capacities, hours, and offerings. Please make your plans accordingly.
Feel free to contact the Front Desk - email@example.com - with questions.