WHILE YOU'RE HERE

Here are some details to get you settled in at TOURISTS. If there's anything we haven't covered, just ask.

Vaccinations are required for all vaccine-eligible TOURISTS guests. We also accept photos of your vaccination card or the NY State Excelsior pass. 

For children who are ineligible for the vaccine or are not yet fully vaccinated, please show results of a negative test taken within the last 72 hours (a time-stamped photo of a rapid test or the results of a PCR test) at check-in.  

Please keep your proof of vax or negative test with you (photos work great). We will do our best to remember your face behind your mask, but we may ask to see your card again when you enter the Lodge or The Airport Rooms. Thanks for your patience!

If you have pre-checked in, you can text us a pic of your vax card or negative COVID test, or come to the lodge and the Front Desk Agent will take care of you.

Following recommendations from the CDC, we require guests and staff to wear masks when indoors in our common spaces. 

If you are eating or drinking at the Lodge or The Airport Rooms, please wear your mask whenever you are interacting with anyone outside your pod, including our staff. 

Check-in begins at 3pm. Check-out is 11am.

At 7AM on the morning of your arrival, you’ll receive an email from us with a check-in link. Please check-in online prior to your arrival and let us know what time to expect you. You can check-in anytime after 3PM. After you complete the online check-in process, you’ll receive a text with instructions for contactless key pick-up and a map to your room. Please opt-in!

You can also find us at the lodge window 24 hrs/day.

The lodge hours are 8am-11pm. 

Our staff will be on hand to ensure social distancing. If the lodge has reached capacity, we will take your name and text you when some space opens up. In the meantime, feel free grab a fire pit or a seat by a heater on our deck!

When the lodge is closed, you can call or text us - 413.347.4995.

Please patronize local restaurants, but remember that reservations are required at most, hours may be different, etc. Definitely call ahead.

Breakfast is served from 7:30AM to 10:30AM on the main deck (weather permitting) or in the comfort of your room.  Please pre-order by leaving the completed menu card on your door before midnight, or texting the Front Desk. 

An All-Day menu is available from 12PM-9PM to enjoy on the deck or in your room. 

Coffee & espresso drinks and a full selection of cocktails, wine, and beer can  be ordered via text or at the lodge. 

Our on-site restaurant, The Airport Rooms, offers dinner in the main dining room (proof of vaccination required), private dining upstairs, and small bites by the fire on Thursday-Saturday nights. Advance reservations are recommended and can be made HERE.

All of our hotel menus can be viewed at touristscheckin.com/dining.

Fire pits are available on a first-come, first-serve basis, starting at 5pm nightly. 

All taken? We also have a communal fire pit that can be lit upon request - just shoot us a text or find us at the Lodge and we’ll show you the way!

Housekeeping is only entering rooms upon request at this time. We will  deliver any items you may need to make your stay more comfortable, or we can arrange stayover service for you.

If you'd like any linens removed from your room, please place them in the denim bag found in your top-left drawer, leave the bag outside your room, and text the Front Desk at 413.347.4995.

Get the most of your trip to North Adams by signing up for an EXPERIENCE with our trained guides and instructors. Follow the link above and select your dates of stay at the top of the page to see what's on tap during your visit. 

Have more questions about getting out in the Berkshires? Our full-time Art & Adventure Manager, Jason would be delighted to give you the inside scoop: j.mcdowellgreen@touristswelcome.com 

Thanks for staying with us! Check-out is at 11am. You can CLICK HERE to check-out.  Please leave your key in your room to avoid a key replacement fee.